Refund Policy

Refunds and Returns Policy for True Wave Media

Effective Date: January 10, 2024

At True Wave Media, we are committed to providing high-quality digital marketing, paid advertising, and website development services. We strive to ensure customer satisfaction, and our Refunds and Returns Policy is designed to be transparent, fair, and user-friendly. Please read this policy carefully before purchasing our services.

1. General Policy Overview

As our services are digital and customized, we do not typically offer refunds or returns. However, we understand that certain situations may warrant a review, and we will address refund requests on a case-by-case basis.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • The service was not delivered as promised due to an error on our part.
  • The service was not initiated or any work has not commenced.
  • Technical issues on our end prevented the proper delivery of the service.
  • You requested cancellation before any substantial work was completed.

Refunds will not be issued in cases where:

  • The service has been fully delivered and accepted.
  • Dissatisfaction is based on subjective expectations rather than agreed-upon deliverables.
  • The delay or issue occurred due to a failure to provide necessary information or responses.
  • A change of mind occurred after the service has commenced.

3. How to Request a Refund

If you believe you are eligible for a refund, follow these steps:

  1. Contact our support team at [email protected] with your order details and reason for the refund request.
  2. Provide any relevant documentation or evidence to support your claim.
  3. Our team will review your request and respond within 7 business days.
  4. If approved, the refund will be processed via the original payment method within 10 business days.

4. Service Modifications and Revisions

Instead of a refund, we may offer service revisions or modifications to meet your expectations. Please discuss any concerns with us, and we will work towards a suitable resolution.

5. Fees and Costs

  • Any transaction fees incurred by payment processors (such as PayPal, Stripe, or credit card providers) are non-refundable.
  • If a refund is approved, only the service fee minus applicable processing fees will be refunded.

6. Cancellations

  • If you wish to cancel a service before it has started, a full refund may be provided.
  • Cancellations after work has commenced may qualify for a partial refund, depending on the level of work completed.

7. Contact Information for Support

If you have any questions about this Refunds and Returns Policy, please contact us:

8. Policy Updates

We reserve the right to update or modify this policy at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

Thank you for choosing True Wave Media. We appreciate your business and are dedicated to ensuring a great customer experience.